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Dinh Vu

Local Economy

Last updated: Saturday, April 21, 2018


Information and Communications Sector: Enhancing IT Application to Administration

Posted: Thursday, June 08, 2017

In the past years, Thai Nguyen has developed and operated shared information systems according to the e-government framework. Its ICT readiness index and provincial competitiveness index have been ranked among the Top 10 in the country for many consecutive years. Vietnam Business Forum has an interview with Mr Vu Quoc Thanh, Director of the Thai Nguyen Department of Information and Communications, on how the quality of telecom and information technology infrastructure has been raised. Duy Binh reports.

How have you sped up the perfection of telecom and information technology infrastructure and raised the quality of services?
In the past years, the information and communications sector has made a great effort to improve the telecom and information technology infrastructure and enhance service quality, and achieved encouraging results as follows:

Establishing an electronic portal system: All provincial agencies and District-level People's Committees have websites to provide information for citizens and enterprises in accordance with Article 28 of the Law on Information Technology (displayed in both Vietnamese and English).

Building a document and administration system: All provincial agencies and District-level People's Committees have deployed an inter-agency system for sending and receiving documents. The province piloted this at the commune level. In 2016, 20 Commune-level People’s Committees in Song Cong City and Phu Luong District tried this system.

Building an online public service delivery system: Thai Nguyen province started to invest in the public service portal in 2016 and operated it in 2017 with the website http://dvc.thainguyen.gov.vn. This information portal stores public service delivery systems to serve citizens and organisations in the province. The portal will connect component portals operated by provincial departments and District-level People’s Committees such as the Department of Home Affairs (10 procedures), the Department of Planning and Investment and the Office of the Provincial People’s Committee (8 procedures), the Department of Culture, Sports and Tourism (20 procedures), the Department of Information and Communications (9 procedures), totalling 47 out of 1,103 procedures at the provincial level (invested before 2016). The portal has had no overloaded situations as it was just test-run. All nine District People's Committees launched the electronic “single-window” system. In 2016, it handled 55,158 documents out of 55,652 documents received. Currently, the system can provide all 193 district-level procedures of Level 3. However, due to the demand as well as the complexity of procedures, the system is just being test-run. Each district-level unit is providing 25 - 30 procedures of Level 3 online.

A modern commune-level electronic single-window system is being prepared to be piloted in five communes by the Department of Home Affairs, expected to be launched in 2017.

The central - provincial document administration system was completed in April 2016.

Information technology investment valued VND6.5 billion in 2016: Building the public service portal: VND2.6 billion, deployment commune-level document management: VND1.6 billion, deploying digital signature: VND900 million, and operating the shared system of Thai Nguyen province: VND1.4 billion.

The ICT Index of Thai Nguyen province was ranked sixth out of 63 provinces and cities nationwide in 2015 and is expected to be in the Top 10 in 2016.

How have you enhanced the information technology application to administration?
In the past years, carrying out new Party and State guidelines and orientations on information technology development and application for socioeconomic development, the Department of Information and Communications has advised the Provincial Party Committee, the Provincial People’s Council and the Provincial People’s Committee to make firm, focused information technology application to administration. Up to now, the information technology application development has achieved important results and helped speed up public administration reform, raise competitiveness and develop social economy.

The department consulted the province on synchronously and extensively deploying shared information systems to effectively serve and improve administration efficiency and cut expenses of State agencies. For example, the document management system and the email system synchronously applied at all three levels from province to district and to commune are connected with the Office of the Government of Vietnam. 27 provincial agencies and all nine District People’s Committees have websites. All nine districts have deployed the electronic single-window system. Three out of 18 provincial departments provide public services of Level 3 online. In the fourth quarter of 2016, Thai Nguyen deployed online public service portals in the form of e-government. In addition, the Department of Information and Communications and the Information Technology and Communication Centre organised 12 training courses on IT (e-mail, document management, information security, informatics) for nearly 400 trainees who are public servants in the province and an international network administration class for 15 trainees.


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