Economic Sector

Last updated: Tuesday, March 19, 2019


Digital Government Progress towards Modern and Effective Administration

Posted: Tuesday, July 17, 2018

This is the overarching theme of the National Conference on Digital Government recently held in Hanoi by the Vietnam Digital Media Association in cooperation with the Hanoi Department of Information and Communications and IDG Vietnam Company. The event opened the opportunity for enterprises to exchange and assess current situations and propose solutions for management and administration of State agencies, while improving public and business satisfaction with public services.

Speaking at the conference, Deputy Minister of Information and Communications Nguyen Minh Hong said that information technology application and e-government construction has been promoted by the Party, the Government and the Prime Minister in the past years. This shows the high resolution of the Government to applying information technology to build the digital government in Vietnam. This allows us to take appropriate steps to apply IT, build a workable e-government, and enhance the quality and effectiveness of State agencies and better serve people and businesses.

According to the report of the Government Office, all three basic indicators of the e-government system, namely online public services, telecommunications infrastructure and human resources, picked up. At present, a total of 13,909 services of Level 3 and Level 4 rendered and operated by ministries, ministerial agencies and local authorities were added. As a result, ministries, ministerial-level agencies and the Vietnam Social Security provided a total of 1,551 online public services while localities digitalised 45,374 services.

The telecommunication infrastructure index significantly climbed. Internet users accounted for 54.2 per cent of Vietnam's population; the landline subscriber to population rate was 4.9 to 100; the mobile subscriber to population rate was 129; the fixed broadband subscriber to population rate was 12; and the mobile broadband subscriber to population rate was 48.4.

According to the White Book on Information Technology, many online services of Level 3 and Level 4 supplied by ministries, branches and localities are very effective. A lot of records had been received and processed. Specifically, the Ministry of Public Security handled 8.8 million records, followed by Ministry of Industry and Trade (772,000 records), the Ministry of Education and Training (270,000 records), the Ministry of Transport (144,000 records), Hanoi City (225,173 records) and Lam Dong Province (110,000 records).

In fact, applying e-government seriously will help improve transactions of government agencies with citizens, businesses and organisations, improve quality and ensure equality of public services. This will also increase the effectiveness and performance of State agencies, strengthen State management joined by the community. In addition, digital government enables the establishment of a favourable business environment, supports and promotes the development of e-commerce, online not inline customers. E-government clearly shows the potential for improving the quality, scope, and accessibility of services.

Speaking of interests of people and enterprises, Ms Le Thanh Ha from the Legal Department of the Vietnam Chamber of Commerce and Industry (VCCI), said that IT application in administrative procedure reform in State agencies greatly benefits people and businesses and helps create a favourable business environment for Vietnamese companies.

These benefits are most clearly seen through business registrations and settlements of land administrative procedures. For example, as for business registration, if the single-window divisions apply IT not well enough, it may take up to 16 days. On the contrary, if the IT application is good, the registration time will be reduced to six days or so.

Mr Nguyen Thanh Phuc, Director of the Authority of IT Application, the Ministry of Information and Communications
The number of online services delivered in 2017 doubled that in 2016. However, deliverers are still running after the quantity of online public services provided, while what we need is quality and records settled online.
Survey results also show that the provision of online public services was still not high in provinces in 2017. The gap between provinces in e-government development is also a matter of concern.

Mr Nguyen Quoc Vinh, Member of the Board of Members, Vietnam Post Corporation
With public postal services carried out via the post, people will save a lot of travel costs and waiting time. In addition, administrative agencies reduce operating costs and pressures on reception divisions and enable their employees to focus on professionalism, improve performance, and serve the people better.

Deepening e-government deployment, Vietnam Post will continue to invest in new equipment for its network in order to enable its post offices and staffs to fully support people to use e-government services and utilities. Particularly, strengthening the connectivity of information technology systems with ministries, branches and localities to better meet requirements of submitting records and fees and receiving results via public-utility post services.

Thu Ha

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