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Last updated: Friday, October 19, 2018

 

For Clean, Strong and Development-Enabling Administration

Posted: Monday, July 23, 2018


In 2017, the Provincial Competitiveness Index (PCI) of Quang Nam province ranked 7th out of 63 provinces and cities, three places higher than the 2016 rankings, to become one of four localities with good administration quality. This result showed that the local business community had recognised and appreciated the efforts of the provincial government for a better investment and business environment. One of the province’s typical works was the quick operation of Public Administration and Investment Promotion Centre from January 2017.

Higher public service quality
Mr Vo Van Hung, Director of the Quang Nam Public Administration and Investment Promotion Centre, said, after more than one year of operation, the Public Administration and Investment Promotion Centre produced certain effects in reception and settlement of administrative procedures filed by organisations, individuals and enterprises. Specifically, the centre received and settled 1,326 administrative procedures, including 1,248 administrative procedures handled by provincial departments and 78 administrative procedures processed by central agencies (provincial police, provincial tax department and provincial social security agency). Provincial departments solved 100 per cent of administrative procedures under their jurisdiction at the Public Administration and Investment Promotion Centre. The time needed for settling administrative procedures is 30 per cent shorter than the general regulations. All administrative procedures are made public, transparent and accessible on the network to help organisations and individuals to access information and supervise agencies responsible for dealing with administrative procedures. Organisations and citizens are welcomed and guided in a polite, considerate and civilised manner in a professional, friendly working environment when they go to the Public Administration and Investment Promotion Centre, thus building their trust in the administration. Most (97 per cent) of records received are solved and results are delivered on time or ahead of schedule. Specifically, in 2017, the Public Administration and Investment Promotion Centre received 51,332 applications and resolved 47,207 records, including 46,076 records got done in time or ahead of time (accounting for 97.6 per cent). In the first four months of 2018, the centre took 21,050 dossiers and processed 19,184 dossiers, of which 18,567 records (97 per cent) were finished before time or on time.

In addition, the Provincial People’s Committee issued Decision 39/QD-UBND dated January 5, 2018 approving the list of services of Level 3 and Level 4 under the jurisdiction of provincial departments (388 administrative procedures of Level 3 and 21 administrative procedures of Level 4) to instruct departments and sectors to speed up the application of online public services of Level 3 and Level 4. In the first four months of 2018, 495 dossiers were settled online, including some frequently processed procedures like promotional/marketing registration (Department of Industry and Trade), business registration (Department of Planning and Investment), and environmental impact appraisal (Department of Natural Resources and Environment). Settling administrative procedures of Level 3 and Level 4 helps save costs and travel time and receives consent and appreciation from people and businesses.

Proliferation
In 2017, Quang Nam province’s PCI scored 65.41 points, an increase of 4.42 points, to climb up three places on the overall rankings and stood among four localities with good administration quality. Its Vietnam Provincial Governance and Public Administration Performance Index (PAPI) also moved up three rungs compared with its standings in 2016, with administrative procedure index rated high. This result confirms that the deployment of the Public Administration and Investment Promotion Centre helped raise its ranking of PCI and PAPI and built up the confidence of the business community and investors in the province.

In 2017, the Quang Nam Provincial People’s Committee established the district-level Public Administration Centre in Tam Ky City, Hoi An City and Dien Ban Town.

Director Hung said that these localities were selected for piloting the District-level Public Administration Centre by provincial authorities because they have a large number of administrative procedures concerning investment, land, environment, construction and residence settled and they are densely populated. In addition, they have good and synchronous technical infrastructure. In the past time, they effectively handled documents filed by citizens and organisations in the modern single-window mechanism.

To carry out Decree 61/2018/ND-CP on implementation of the one-place single-window mechanism for settling administrative procedures, Quang Nam province instructed local authorities to deploy this mechanism to better solve administrative procedures for people and businesses.

Cong Luan








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