TDCX Launches Vietnam Campus

To enhance its support for companies from all sectors, including gaming, with Vietnamese language requirements, TDCX has opened its 28th campus, this time in Ho Chi Minh City, Vietnam. The campus adds to TDCX’s network of delivery centers in Asia, Europe and Latin America and complements its Thailand campus in supporting clients with CX needs in the Lower Mekong region.

Vietnam is an attractive destination for companies to locate their outsourced services. The market was ranked as the world’s sixth most competitive global business services location according to Kearney’s 2021 Global Services Location Index. In line with that, Vietnam’s Business Process Outsourcing market is expected to show an annual growth rate (CAGR 2023 – 2027) of 10 per cent, representing a volume of US$650 million by 2027.

Mr. Byron Fernandez, Group Chief Information Officer and EVP, TDCX, said, “Vietnam has all the essential ingredients to become a key player in the outsourcing market. It has strong IT infrastructure and is home to a skilled and youthful talent pool, making it one of the hottest hubs for brands. Through our conversations with potential candidates in the market, they are driven, enthusiastic and committed. This is exactly the type of talent that our clients seek.

“The opening of our Vietnam campus gives us the opportunity to harness new talent pools for our clients and to play a part in providing the local workforce with interesting digital economy jobs. As we do so, we will also be able to achieve our strategy of providing greater network coverage and service offerings to our clients.”

Through its entry into the market, TDCX aims to provide quality employment opportunities for the local workforce and to offer training opportunities to upskill the talent pool. It is also hoped that such efforts will contribute to the growth of the country’s growing outsourcing industry.

The campus is helmed by Diep Thi Thanh Thu (Thu Diep), Senior Operations Manager at TDCX Vietnam who has more than a decade of experience in the CX industry. She brings a wealth of expertise in managing market operations and has worked with some of the most established brands in the APAC region. She also oversaw the establishment of TDCX’s campuses in Australia, Japan, and Taiwan.