Mobile banking service in Vietnam had, in the beginning, only some simple functions, mainly for account checking and account statements, but the service has now added many other convenient functions, ultimately meeting the banking transaction requirements of customers, especially those of young people – modern technology followers.
Banking transaction in the pocket
Commercial banks have now realised the benefits of providing comfortable, flexible banking transaction channels, so as to satisfy and keep their customers. Furthermore, these banking transaction channels will attract more new customers who are fond of new technologies. Therefore, many commercial banks have deployed mobile banking services with upgraded versions and adaptations, making them more diversified, multi-functioned and comfortable. For example, Mobile Banking of the Vietnam Export Import Commercial Joint Stock Bank (Eximbank) allows customers to do transactions 24/7, easily, flexibly, at any place and any time, which saves cost and time.
Accordingly, customers may do transactions inside or outside the Eximbank system just by personal identification, open/finalise saving account online; transact to Eximbank international account; top up mobile phone (VN Topup), open/close international accounts, register card issuance; inquire information of deposit account, saving account, credit account, recent limit amount of international account, detail of history transactions, information of exchange rate, currencies, ATM places and transaction points.
The booming development of Internet subscribers and mobile phones in Vietnam is the advantage for e-banking services to develop. With the conformity, safety, low cost and fast transactions, e-banking services gain the confidence of customers. With the e-transaction channel, Eximbank orients that mobile phones will become a microfinance branch of Eximbank, and may realise most banking services. Customers may not to show up at the bank, but they can make transactions while at home, in the office or on the street.
Multiform modern technologies
Mobile Banking Eximbank service is very simple and easy to use. Customers needn’t remember syntax, just need to settle the application and use regarding the functional menu of the system. The transaction procedure is also multifunctional, transactions are carried out through Internet connection (GPRS/Wifi/3G), or by SMS messages. According to a bank expert, in order to keep up with technology development, recently, commercial banks has also begun cooperating with domestic and international partners to provide solutions applying mobile banking widely in many branches. Eximbank is one of those, its mobile banking application is suitable with mobile with Java support, and/or smartphone using Symbian, Android, iOS, Windows Mobile, or RIM systems. Especially, this service is very safe and secure: Transactions are encrypted and information is secure.
Customers who need to use this service may register in Eximbank transaction branches. Each customer is registered with one subscriber to use the service. They set the application version and activate service before use. Mobile Banking Eximbank service is downloaded and installed: Mobile phones with Java and Symbian support: downloading application in Eximbank website, or composing SET EIB, sending to 8149 to get the link of downloading application software; Iphone: downloading iTunes application from computer or AppStore from mobile phone; mobile phones with Android system: downloading application from Google Market from mobile phone; Blackberry: downloading application from Eximbank’s website. Currently, Eximbank does not charge a fee for customers registering MB Easy package, including basic services like: Inquiring information, making topup for mobile phones, opening account online, liquidating principle amount of credit. Eximbank applies current fees for MB Maxi package, which includes all services of Mobile Banking.
Vietnamese
