Fastest in Bringing Level 4 Public Services Online

After a month of urgent deployment, from June 8, all 1,030 eligible public services of Category 4 are provided online by Lang Son province on the Public Service Portal and the province's electronic information window system at http://dichvucong.langson.gov.vn.

The rate of online public services of Level 4 is one of the most basic indicators in e-government development. By the end of 2020, central and local authorities achieved 31% of online public services of Level 4, higher than the target in Resolution 17 of the Government.

By the end of May, three ministerial bodies - Ministry of Information and Communications, Ministry of Health and Vietnam Social Security - and two provinces - Ben Tre and Tay Ninh - brought 100% of eligible public service of Level 4 online.

By disclosing the online provision of 1,030 eligible public services of Category 4 on the Public Service Portal and the province's electronic single-window information system from June 8, Lang Son province became the sixth unit and the third province in the country to complete this target. This is also a breakthrough in building e-government in Lang Son, a poor frontier province.

A representative from Lang Son Department of Information and Communications said: “Of 1,030 online public services of Level 4 provided by the province from June 8 for people and businesses, 838 are provincial-level services and 149 are district-level services and 43 are commune-level services”.

This process took only 30 days, a quite short time for this.

Specifically, right after the Ministry of Information and Communications delivered an official request to local leaders, requiring drastic and effective implementation of solutions to achieve the goal of bringing 100% eligible public services of Level 4 online in 2021. Lang Son province completed this goal in May.

Mr. Duong Xuan Huyen, Standing Vice Chairman of Lang Son Provincial People's Committee, said that completing this goal in just 30 days is a miracle and a breakthrough of Lang Son in digital technology and public service delivery.

He added that providing all Level 4 public services online for people and businesses is a stepping stone to realize the goal of creating an enabling government that actively serves people and businesses and puts people and businesses at the center of service.

Thus, it allowed people and businesses to carry out administrative procedures on the Internet environment at any time or place, regardless of geographical distance to save time and costs, protect the environment, fight against pandemics and eradicate travelling difficulties for people in remote areas.

Besides, it will help governmental authorities enhance transparency of documents settled to avoid troubles against people and businesses; promote economic and trade in Lang Son; support the country’s imports and exports through Lang Son; and enhance economic performance.

To enhance the effect of online public services of Level 4, the provincial government told relevant bodies and officials to inform, disseminate and guide people and businesses to submit administrative documents online and use other utilities. This is also a way to prevent the contagion of COVID-19 pandemic.

The Lang Son Provincial People’s Committee also targeted to have at least 30% of Level 4 public services online in 2021; prioritize the review and selection of Level 4 public services; and encourage financial institutions and banks to expand the provision of online payment accounts for people and businesses.

The Lang Son Department of Information and Communications is assigned to inspect, monitor, urge, propose solutions and guide relevant bodies to accelerate the delivery of online public services for people and businesses. At the same time, the department is also responsible for reporting to the Provincial People's Committee on monthly results of online public services delivery.

By Ha Linh, Vietnam Business Forum