Vietnam Customs Needs to Focus on Hi-tech Human Resources Development

On the sidelines of the opening event of the 2023 WCO Technology Conference and Exhibition hosted by the General Department of Vietnam Customs, our reporter has a short interview with Dr. Kunio Mikuriya, Secretary General of the World Customs Organization (WCO).

Dr. Kunio Mikuriya, Secretary General of the World Customs Organization (WCO)

How do you evaluate the current trends of customs technology development in the world? What are the WCO’s objectives for the near future?

Technology plays a crucial role in the current context of global trade development. For customs authorities, technology is a key tool to enhance their performance, facilitate trade and ensure trade security. The World Customs Organization (WCO) will continue to collaborate with customs authorities to develop standards that harmonize customs procedures worldwide with the support of technology, and put people at the center of development.

How important is the human factor in applying technology in customs operations? What are your opinions on innovation, knowledge and experience sharing in customs training?

Human resources are the most important asset in the customs sector. The young customs officers of today are the leaders of tomorrow’s customs agencies. That is why the WCO 2023 Conference has chosen the theme of “Embracing the Digital Age: Leveraging Technology, Fostering Innovation, and Nurturing the Next Generation of Customs Professionals". This theme aims to promote a culture of knowledge sharing and customs excellence. The current customs officers need to instill passion and professionalism in the next generations of customs professionals.

How does the WCO assess the performance of Vietnam Customs? What are the main priorities for Vietnam Customs in the next period?

Vietnam Customs has demonstrated its commitment and adaptability to the WCO’s recommendations and standards by harmonizing and simplifying its customs procedures. In terms of technology, Vietnam needs to prioritize the training and development of its human resources, along with the integration of technology and the empowerment of its people. I am confident that Vietnam Customs, with its current generation of talented young professionals, can achieve greater success.

What recommendations do you have for Vietnam Customs in developing technology models that meet the needs of customs officers in facilitating trade, clearing customs, and inspecting and controlling cross-border goods?

The conference provides a platform for the participants to share their experiences of applying technology in their customs operations and to showcase the customs products available on the market. Vietnam Customs can benefit from this opportunity by learning from the best practices of other customs agencies around the world, by evaluating its own performance and by implementing effective solutions to enhance the quality of its human resources training. Vietnam Customs can also contribute to the knowledge exchange by sharing its successful experiences.

What are the key areas that Vietnam Customs should focus on to develop and nurture the next generation of customs professionals?

Vietnam is a highly attractive destination for businesspeople. When I surveyed some of my colleagues on the Private Sector Advisory Board about their preferred locations for investment and business, they unanimously chose Vietnam. Vietnam’s economic development is promising and impressive. The younger generations should be aware of this and motivated by their pride to advance their careers. The World Customs Organization (WCO) is always ready to offer support, and this conference is a proof of that. It is also essential to adapt flexibly to the ever-changing social context of today. The government’s strategy of digital transformation needs to be implemented in the customs sector. Customs leaders need to be firm in their objectives and inspire the future generations of customs professionals while preserving the existing traditions.

Thank you so much, sir!

Le Hien, Vietnam Business Forum