Nortel Releases Customer Contact Centre Solutions

11:54:01 AM | 9/14/2007

Recently in Ho Chi Minh City, Nortel Co. has officially introduced to organisations and enterprises in Vietnam Nortel Contact Centre 6.0 suite, which is a breakthrough in customer contact improvement. This solution aims to increase contact centre efficiency and providing a more effective customer contact experience in the virtual enterprise. According to Mr Darren Leffler, Customer Contact and Self-Service Solutions of Nortel Asia Pacific, this suite is suitable for all types of enterprises.

With a friendly, easy-to-use interface and superb features like inbound/outbound voice manager and company licence manager, Nortel Contact Center 6.0 will enable enterprises to increase efficiency and performance of telephone operators as well as simplify management and increase the efficiency of the customer contact centres.

In the recent five years, Nortel has installed over 60,000 customer contact centres and more than 8,000 self-service solutions globally, supporting more than 4 million telephone operators. Currently, Nortel is introducing its products to Southeast Asian nations.

N.T