Mobile World JSC Maximises Customers’ Satisfaction

4:19:39 PM | 6/20/2011

Mobile World Joint Stock Company was founded in 2004. With experience in the mobile phone market, along with the careful research about purchase habit of the Vietnamese, its founders succeeded in building a special business method in which its team of professional staff and website www.thegioididong.com acted as the best handbook of mobile phones in Vietnam.
 
Since its inception, the company has always focused on brand building. Each store has a "thegioididong.com" sign with its own characteristics of yellow - black, stylish display, professional advisor team, enthusiasm and consistent quality service.
 
In 2007, the company expanded northward to Hanoi market by opening a big phone super market at 11A Thai Ha street. Overcoming difficulties in finding space for business expansion, in the Hanoi market, the company opened 8 additional stores running effectively. Its principal products include mobile phones, laptops, music players, accessories ... genuine imported from famous brands around the world, always ensure good quality merchandise with the most competitive price.
 
The www.thegioididong.com site is one of the largest e-commerce site in Vietnam with 500,000 accesses per day, providing detailed information on prices, technical capability of over 500 phone models and more than 150 laptop models with official trademarks in Vietnam. Although being newly born, the company now has nearly 90 shops and almost 5,000 sales advisors throughout the city accounting for 20 percent market share of the national phone market.
 
Contribution to the success of the Mobile World is the quality of service. Mr Nguyen Quang Huy, Director of the Hanoi branch said: "We always focus on initial impression to the customer about service attitude of the staff and high reliability when customers enter the store. My opinion is that the first 30 seconds is more important than 30 minutes later, in addition to sales, we also sell satisfaction, pricing is always updated timely and accurately to serve customers at best.
 
No complacence with the initial success, the Mobile World always actively listens, analyses and puts effort to learn from domestic and foreign markets. The company always focuses on attracting, training and having remuneration commensurate with the staff of advisors, to equip them not only on professional qualifications but also ethics. At the Mobile World, each employee is a personal brand, a goodwill ambassador for the company to the outside world. Therefore, in 2011, The Gioi Di Dong was honoured four consecutive award winnings as the most trusted mobile retailers and the best caring and customer support, as well as got in the Top 500 fastest growing companies in Vietnam.
 
Currently, the company is expanding its business activities in Hanoi and surrounding provinces. On the momentum of efficient business, the company diversified by launching the first Thegioidientu.com supermarket in HCMC in December 2010. This mid-June, the 2nd Thegioidientu.com supermarket will be opened at Bien Hoa city and the many more supermarkets are planned to cover all the country in coming years.