The business community in Ba Ria - Vung Tau province has continuously expanded in both quality and quantity in recent years. The expansion is attributed to investors-friendly investment attraction policies and effective supports for businesses. And, their progress is closely associated with banks, especially MB Bank Vung Tau. MB Bank Vung Tau’s funds not only help businesses to promote investment in all economic fields but also actively support exportation and importantly contribute to the process of industrialisation and modernisation of the province.
Being present in Ba Ria - Vung Tau province in July 2007 with an initial workforce of 14 employees, the bank encountered numerous difficulties and challenges as a newcomer. However, with strong supports from MB Bank and other southern branches, MB Bank Vung Tau steadily passed through all obstacles and completed all tasks assigned. To date, MB Bank Vung Tau has a very good ranking in the banking system. The branch has basically completed business indictors as scheduled for 2010, effectively controls credit quality, and implements policies of the State.
One of the keystone factors which make businesses trust to choose MB Bank Vung Tau is the branch always carries out policies in favour of them and satisfies them with its best products and services. Director Duong Van Cuong said the branch always tries its best to grasp what businesses need to actively create and provide them with the best. The branch particularly supports small and medium-sized enterprises in various forms like financing, on-site consulting and borrowing procedure completion etc. The branch always proactively approaches investors, businesses, projects, and effective production and business plans to offer credits.
Thanks to this strategic direction and enormous effort in favour of the business community, the MB Bank Vung Tau has continually achieved impressive results in recent years although global and Vietnamese economies slow down. Speaking of success secrets, Mr Duong Van Cuong said MB Bank Vung Tau enhances its competitiveness by improving and diversifying its products and services. Particularly, the branch has launched a new product that allows a very quick transfer of funds from the United States to Vietnam through New York-based Mellon Bank, helping customers save costs and time. What the MB Bank Vung Tau is striving for is fast speed, low cost and rich utility.
As regards personnel issues, clearly defining that human is the key to success, MB Bank Vung Tau pays special attention to training and improvement of staff quality. It gives a top priority to training consulting skills and professional expertise to senior staffs to provide premium services for customers. Besides, the branch positively enhances the serviceability to raise the customer satisfaction.
MB Bank Vung Tau advocates the policy of “bank for customers.” Accordingly, the branch always places itself in the position of customers to understand, sympathise and share difficulties with them and find out suitable products to meet the demand of customers. Mr Duong Van Cuong said: “That’s the way we compete. For example, when customers need, we prepare and bring documents for them to sign and provide them with needed information, thus serving them with the fastest and most effective manner. Our principle is each customer is served by one staff.”
In addition to promoting IT application in production and business, the branch will focus on expanding operating networks and opening transaction offices in residential and commercial areas. At the same time, it will actively contact potential customers and good-performing companies to build up our traditional customer base. It will also collect information and assess new customers to forge short-term and long-term relationships.
Truong Thanh – Van Anh
Vietnamese
