Banking Vietnam 2006: Infrastructure Share Attracts more Attention

4:41:59 PM | 5/22/2006

A seminar entitled 'Banking Vietnam 2006' with a theme 'Technology modernization in the development of stable & efficient banking system' was held in Hanoi on May 18 and 19, 2006. This is annual activity organised by the Information Technology Department of the State Bank of Vietnam in co-operation with IDG Vietnam.

An opportunity to learn experience from the world
Banking Vietnam has been organised since 2001. The number of lecturers and participants at the seminar has increased by 30 per cent per year. This proves a special attention of experts and chief information officers in banks. This year's seminar concentrated on the following topics: solutions for banks to share their network infrastructure, opportunities and challenges of banking services, measures to reduce risks of banking services, and support for the World Bank for Vietnamese banks as a consultant, financial expert or an investor. This is to meet the demand of a modern banking system during globalisation and Vietnam's future accession to WTO.

With the contents discussed in a two-day seminar, it is clear that foreign banks apply information technology to provide more convenience for their customers during transactions, while Vietnamese banks are applying information technology with an aim at modernising their activities. Issues the Vietnamese banking system faces when getting access to new technologies include a modernisation of infrastructure, the establishment of network security, and human resources development. Sharing information with Vietnamese banks, Kuthy Antal, general director of e-Group (Hungary), delivered a speech on the modernisation process of the Hungarian banking system, the credit car market and specific errors, which may lead to loopholes for credit fraud. Kevin Francis Wong, chief executive officer of OpenWay, made a presentation on improving awareness of payment channels, such as ATMs and e-mobile banking.

Up to date, in the Vietnamese banking system, value-added services, such as Internet banking, e-mobile banking and deposit insurance have not provided various products. However, the local banking system has seen a rapid development in recent years. In particular, in recent Vietnam-US bilateral talks on Vietnam's accession to WTO, on which Vietnam and the US reached a technical agreement, banking services represented a hot topic. Certainly, in the coming time, the banking sector will witness a high growth and investment, and the sectors' demand of information technology will be higher. That is why foreign lecturers and organisations were attracted to join the seminar to share experience and introduce new technologies the world is applying.

The access to world experts in banking and modern technology solutions applied by banks in the world offered Vietnamese experts a more comprehensive view of the landscape of the local banking system and its position, so as to develop suitable development plans. Each Vietnamese bank will know what they should do to not only addressing the supply and demand issues in the local market but also to prepare for opportunities and challenges in the future.

ATM - a weak link among banks
Having been aware of the link among banks during the international integration process, a round-table conference themed 'Network infrastructure share among banks at threshold of Vietnam's WTO accession' was held within the framework of Vietnam Banking 2006. The conference's hot topic was the link among banks' automated teller machines (ATMs).

The fact shows that local banks use separate ATM systems with 1,900 ATMs. Some banks have co-operated with each other to provide ATM services, but the number of the banks remains low. The common feature of the banks is that they are incapable of expanding their ATM system nationwide. Even in major cities, there are few ATMs for each bank. There is a case that a place has three ATMs of three different banks but no ATMs can be found in many supermarkets or entertainment facilities. A weak link in the field among local banks has made them difficult and produced inconvenience for customers.

Ta Quang Tien, head of the Information Technology Department, the State Bank of Vietnam, said that there were two reasons. Firstly, authorised agencies lack a mechanism to provide guidelines on the field and banks lack an agreement and co-operation. Tien said that the national financial switch should be put into operation to overcome these difficulties.

Foreign Tech Dominates in Vietnamese Banks, Mr Nguyen Trung Chinh, Director of CMC Computer Communication Company
In the first phase of the Vietnamese banking system modernization, almost all products and services have been provided by foreign firms. Vietnamese IT companies only play supporting roles. Most banks removed products and services previously built by domestic firms. Hence, Vietnamese IT firms nearly lost foothold in this field. The survivors only operate as installers, operators and other low-grade services. Big or important systems like server system are carried out by foreign firms. In short, IT application supply is in the hand of foreign firms.

The prevailing weak point of Vietnamese IT firms is their limited understanding of banking profession and knowledge. Previously, IT companies only computerised processes a bank needed. This is unsuitable for the time being. At present, the modernisation of a system means upgrading professions and skills of bank staff and bringing new knowledge to users. This is a hard-nut-to-crack for domestic IT companies.

In my opinion, the strategy for the joint development of Vietnamese banks and Vietnamese IT firms is to receive technology transfer from foreign firms. If banks only purchase technologies without paying due attention to technology transfer, they will be heavily reliant on foreign firms. They must seek all ways to obtain core technologies on the one hand and allow domestic IT firms to develop value-added services on the other. The two sides should closely and harmoniously cooperate to bear the sweetest fruits.
 
Market's demand and supply will decide number of services, Mr Nguyen Trong Hai Hoang, Sales & Marketing director of CFTDNet
Impossible to say that Vietnamese banks are not strong or information technology companies cannot meet the requirement of banks. I think this is decided by the market supply and demand. When a supplier want to supply a solution or a product, he will has to ask whether his product is too new and too far from the bank's need. It is similar to the banking system as banks consider whether their new products can stand in the market or not. Vietnamese banks have just launched a certain number of products and services at the market's request.

When the demand is identified, banks can develop their services and products by themselves or they will get them done by local or foreign outsourcers. For example, Techcombank has launched a coffee trading floor, connected to LIFFE to meet the demand of coffee producing enterprises. Accordingly, enterprises can place their orders and Techcombank will directly post them on LIFFE via an electronic system without any intermediary step. This is a modern transaction model, which has been applied by a commercial joint stock bank in Vietnam.

Regarding mechanisms for activities of banks, there has been a law on electronic transactions, but there have not been any sub-law documents. This represents a barrier for enterprises to supply solutions and products on Internet banking, e-commerce and electronic transfer. Also, due to a lack of legal corridors, banks still hesitate to apply new technologies. Instead, they wait for clear mechanisms before developing orientations for the use of the solutions.
 
Nguyen Thoa