Products Be Enclosed with Best Services

According to Tash Stamatelos, Country Manager of Amdocs Vietnam, the Southeast Asian nation is conviniently located and its telecommunication facilities and services are relatively stable. However, because Vietnam’s telecom sector has been opened not long ago, it can learn from experienced foreign operators. During the interview with the Vietnam Business Forum , Tash Stamatelos assured Amdocs is willing to help Vietnamese telecom exploiters become the leading firms.

 

Regarding a typical case study, we talked about Exelcom. In Indonesia, in a quite long time, all companies in communications did have a similar working style. However, the biggest problem was that nobody knew exactly about customers’ trend, requirement and need, what was working and not working. That is the reason why services offered are nearly the same. When Exelcom bought our products, they found an effective tool that helps them be more creative in their offering.

 

If I were a customer of Starhub for example, Starhub could provide me with data on details and usage way of my phone, such as how much it is for calling, for searching data or for changing mobile operator. Based on my manner of usage, Starhub will recommend me the most suitable service package.  

 

Almost all service providers have large database of their customers, thus they can use the database to classify customers, to recommend them suitable services. However, not every provider is currently able to take advantage of all available information of their customers. They, thus, need to have operation support systems.    

 

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of US $2.86 billion in fiscal 2009, Amdocs has approximately 17,000 employees and serves customers in more than 60 countries worldwide.

If we don’t have suitable tools and skills or if our all tools and skills are very similar, products we creat would, as a result, be the same. Obviously, with new tools we can open doors to new technologies and ideas. The support systems will help us to promptly provide products for customers as well as enable us to check the quality of products and services before introducing to the market.    

 

Is Amdocs willing to provide consultancy about the application of such systems?  

We are complying with all Vietnamese laws. Secondly, we are in discussion with a lot of operators and their partners in Vietnam about the usage of the products. For example, a bank needs SLA – Service Level Agreement with a telecom company. In fact, the Vietnam Post and Telecommunications Group (VNPT) signed a large deal recently with Vietinbank to provide service level agreement, so the ATM machines keep working, so when you go to the bank the money keep transaction. In that case, Amdocs has supporting systems to detect that if one ATM or one Internet equipment is broken, it will affect not only phone services of some individual customers but also several other ATMs which are named in contracts on connection. We also have tools and have applied to overcome such incidents.  

 

We provide not only products but also services enclosed with these products. Our motto is to supply products enclosed with the best services for customers. Importantly, we do not provide the same products for different telecom providers in the world. For example, after providing services to foreign exploiters such as AT&T or Vodaphone, we have reviewed the business process to find suitable solutions to Vietnamese service providers.