VietinBank Tay Tien Giang: Elevating Banking Service Excellence

Since its inception, VietinBank Tay Tien Giang has steadfastly aligned itself with the directives of Vietnam Joint Stock Commercial Bank for Industry and Trade (VietinBank) and the socioeconomic policies of Tien Giang province. This alignment enables the branch to promptly and effectively meet borrowing needs, delivering a suite of financial services that consistently elevate the overall quality of banking services.

Despite the slowdown in credit growth during 2023, VietinBank Tay Tien Giang proactively leveraged its strengths to bolster deposits and extend lending, thereby contributing to stimulating local economic growth. As of the end of October, the branch's outstanding debt surged to over VND8,900 billion, a 13% increase since the commencement of 2023. Capital sources exceeded VND4,300 billion, demonstrating a 20% rise. Notably, demand deposits, including current account savings accounts (CASA), surpassed VND900 billion, showcasing a 42% increase and constituting 22% of the total capital resources. This cost-effective capital source played a pivotal role in reducing lending interest rates and providing substantial support to customers. The branch maintained control over debt quality, with a consistently low bad debt ratio, standing below 0.3% of the total outstanding debt as of October 2023.

Moreover, VietinBank Tay Tien Giang adeptly executed the credit policies outlined by the State Bank of Vietnam (SBV) and VietinBank. It extended over VND8,400 billion in short-term loans for business operations, constituting a substantial 95% of the outstanding loans. Furthermore, outstanding loans dedicated to agricultural and rural development surpassed VND6,800 billion, accounting for an impressive 77% of the total outstanding loans. This aligns with the government and SBV's emphasis on five priority development areas. The branch consistently provided a comprehensive array of financial services, ranging from loans, deposits and payment guarantees to trade finance, money transfer, international payments, forex, cards, iPay, eFAST, power bill payments, and salary transfers, with particular emphasis on advancing non-cash payment solutions.

Mr. Nguyen Tien Vinh, Director of VietinBank Tay Tien Giang, asserted that the branch had significantly advanced its IT applications in automatic banking services, product development, and electronic banking services. Noteworthy channels such as VietinBank iPay, VietinBank eFAST, Facepay (facial recognition-based payment), SMS Banking, automatic debt reminder, automatic debt collection, online savings, online overdraft and online credit card, have been diligently implemented.

VietinBank Tay Tien Giang also places a strong emphasis on social responsibility. The branch actively nurtures the well-being of its workforce, upholds VietinBank's cultural traditions by providing Tet gifts to impoverished households, supporting housing construction for the less fortunate, and promptly executing policies that enhance the welfare of its employees. This includes initiatives in physical education, sports, arts, tourism and efforts to improve overall labor productivity.

In the coming time, VietinBank Tay Tien Giang will continue to align its business operations with local socioeconomic development trends. This involves implementing preferential credit policies, launching impactful solutions to assist individuals and businesses in securing loans, increasing capital resources for active lending (with a focus on low-cost sources such as CASA), and minimizing costs to reduce lending interest rates. The branch is dedicated to adhering to VietinBank's business guidance, ensuring safety, sustainability, and efficiency. It aims to diversify its business structure, offer comprehensive products and services, and prioritize customer satisfaction. The acceleration of digital transformation, in accordance with VietinBank's digital transformation strategy for the 2023-2025 period with a vision to 2030, remains a key focus.

VietinBank Tay Tien Giang stands firm in its commitment to accompany customers in achieving stable and sustainable growth. It seeks to increase market share, assert competitiveness, maintain its position, lead in implementing social security measures in the area, and make a significant contribution to local socioeconomic development.

Source: Vietnam Business Forum