The annual list of the nation’s most innovative users was identified by Information Week 500, one of the leading IT magazines of America, providing unique perspective and in-depth analysis on news, research and IT trends. APC ranked third on the 2006 InformationWeek 500 revealed at a recent gala awards ceremony in California, America. The company gained the third position only to Principal Financial Group, a banking and finance service incorporation and Automatic Data Processing Inc., a consulting and business consulting corporate, out of the total 250 companies.
APC, at the same time, earned highest scores in CIO Magazine vendor report card survey conducted recently. In addition to being ranked third overall in InformationWeek's Innovation Category, American Power Conversion was also awarded the number one position for IT innovation in the Electronics Industry.
Brian Belleveau, CIO at APC said "American Power Conversion is honored to have been ranked within the top 10 most innovative companies by InformationWeek for our customer relationship management (CRM) achievements. By focusing our efforts toward the continuous improvement of the 'customer experience,' we have not only achieved improvement of the external facing processes but also the internal processes. In the end, it is all about the customer. We want to know as much about our customers as possible. The more we know, the better we can assist them in solving their business problems."
In Vietnam, APC’s contribution to the IT industry has been widely recognized. APC’s products and solutions has gained customers’ endorsement and APC brand are catching on among CIOs, IT professionals as well as among Vietnamese enterprises.
In 2004, APC started a CRM transformation program. The goal was to continuously improve the customer's experience at every touch point and provide the level of service needed to achieve maximum customer satisfaction. The automated program was designed to track and report failed customer interactions and supply that data to the process improvement teams. This system gave these teams the opportunity to focus on what is truly needed to improve the value and experience we provide to our customers.
"We'd like to extend our sincere congratulations to all InformationWeek 500 honorees. These companies represent today's leading technology innovators, many of whom have joined us this week," said InformationWeek publishing director, Fritz Nelson. "This group has prompted fascinating discussion on some of the most forward-looking business technology initiatives to date."
APC Vietnam - the representative office was officially opened in Vietnam in 1999. Through 7 years of operation in the market, APC has established a large distribution network which compromises of three official distributors FPT Distribution, Telnet, Ingram Micro and hundreds of agents nationwide. APC’s products distributed in Vietnam include power solutions; uninterruptible power supplies (UPS), construction, design and management solutions of data centers, specialized cooling solution for data centers, investigation, security and environmental systems. APC’s targeted segments include organizations, state corporations, government, banking organizations, foreign companies, multinational companies, and giant companies. Their strategic objective is to be a leading provider of solutions, design and consultation on data center infrastructure and power protection as well in Vietnam market.
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