As the country is engaged more and more deeply with the world economy, aviation industry competition will be more and more intense, especially as many budget airline routes are opened to and from Vietnam. To contribute to maintaining and developing the Vietnam Airlines trademark in this environment, the Cabin Crews of Vietnam Airlines will never stop improving their passenger service quality.
Standing at the frontline of passenger service, Cabin Crews always do their best to accomplish the tasks assigned by Vietnam Airlines, with more and more flight routes and higher flight frequency year after year. To improve the quality of service for customers on Vietnam Airlines’ flights, the Cabin Crew applies many synchronous solutions, such as maintenance, and enhancement of supervision over operations, security, safety and services in accordance with regulations stipulated by the Civil Aviation Administration of Vietnam (CAAV), by Vietnam Airlines and by the Cabin Crew. The Cabin Crew also cooperates in providing its primary stewards and stewardesses, crew chiefs and crew second chiefs, flight safety training and service skills. It also conducts courses for staff to upgrade levels to serve on B777 and A330 airplanes, with primarily knowledge of C-level communicative English and leadership skill. The Cabin Crew selects and sends senior and skilled staff to courses in Vietnam and in other countries. Besides, the Cabin Crew regularly updates and carries out all service policies introduced by Vietnam Airlines. The security and safety check is carefully conducted, especially during public holidays, the Party Congress X, 14th APEC Vietnam 2006 and VIP flights. In a professional, wholehearted, civilised and hospitable manner, the Cabin Crew has received many commendations from the State and Party leaders as well as Vietnamese and international passengers.
Apart from improving service quality, the Cabin Crew also acts as a bridge for the exchange of business activity, the popularity of Vietnam Airlines trademark and provides introduction for Vietnamese tourism. As the first emissary to welcome friends from far and wide to Vietnam by air, the Cabin Crew always tries its best to give passengers the best first impression of Vietnam, of a people rich with cultural values, humanitarianism, hospitality, open-heartedness and peacefulness.
According to the 2006 rating by Skytrax Research (United Kingdom), Vietnam Airlines’ cabin crew service quality progressed greatly against previous years in terms of “overall efficiency of the service process”, “the similarity of cabin staff”, “in-flight entertainment”, “onboard catering” and “airline lounge sanitation.” The higher ratings are a source of momentum for the Cabin Crew of Vietnam Airlines to affirm its position, continue improving service quality for passengers on the flights of Vietnam Airlines and continue contributing to the success of Vietnam Airlines.
Huong Ly
Vietnamese
