DOMESCO Promoting Vietnam Pharmaceutical Industry

Being fully aware that its products have direct effect on health and life of users, DOMESCO has continually improved its product quality and operating efficiency to supply best drugs for humans at reasonable prices and with best services.

 

To make success in building quality system, DOMESCO initially uses ISO 9001:2008 standard set as the measure of assessment. On that foundation, the corporation applied registrations for Vietnamese TCVN standards. Under the light of its guiding philosophy “High quality and high efficiency are vital objectives,” DOMESCO has constantly improved governance, productivity, quality and competitiveness of products by means of applying the Good Manufacturing Practices of the World Health Organisation (GMP-WHO) standard system as the basis for building modern medicine production systems and independent, close and effective quality control systems. Following GMP-WHO standards, DOMESCO always strives to manage quality issues comprehensively; finished products always meet registered quality, uniform, effective and safety norms. Besides, the establishment of many quality control circles (QCC) to quickly resolve quality-related matters and potential risks enabled DOMESCO to maintain and implement GMP-WHO. With the development pace, the corporation built quality control labs meeting modern Good Laboratory Practices (GLP)and ISO/IEC 17025 standards (General requirements for the competence of testing and calibration laboratories) to acquire accurate quality information timely. The firm also applies the certified "Good Storage Practices" system to its warehouses. In addition, DOMESCO deploys the Good Distribution Practices” (GDP) system and "Good Pharmacy Practice” (GPP) in its nationwide business network in order to improve product quality and offer reasonable prices for customers, helping implement the final stage of Current Good Manufacturing Practices (cGMP) system.

 

 In addition to production and business activities, DOMESCO places a premium on corporate social responsibility, the environment and worker health. Therefore, the corporation always seeks ways and means to minimise adverse impacts on the environment and harmful factors on occupational health and safety by integrating ISO 14001:2004 environmental management system and OHSAS 18001:2007 occupational health and safety system into existing quality management system.

 

Together with its efforts for applying advanced techniques and planting standard medicinal materials, DOMESCO attaches special importance to investment in scientific and technological human resources. With continuous scholarships and training programmes, DOMESCO has been building young and knowledgeable workforce to undertake modern production technologies and management methods. Along with internal training, DOMESCO also attracts experts from outside organisations with alluring policies.

 

With a young, dynamic and well-trained technical scientific workforce, DOMESCO focuses on three core technologies, namely biotechnology, automation technology and information technology. Biotechnology is the spearhead. With constantly innovative resources to improve the quality of products and services, and create added values for customers, DOMESCO has invested in technologies with higher and higher content of knowledge to create innovative products like elastic release drug, and quick-melting medicines. Their quality is equivalent to that of brand-name drugs, evidenced by clinical and bioequivalence tests.

 

The management board of DOMESCO always takes care of material and spiritual life of all the staff. Besides handsome compensation, sufficient social insurance and health insurance, the corporation always tries to formulate a secure and scientific working environment for employees, enabling them to bring initiatives into full play. The sense of caring and responsibility of the Board of Directors and the Trade Union makes the staffs feel secure and devote to the company, and strive for higher productivity and performance, and for the existence and development of the common roof of DOMESCO.

 

DOMESCO also sets store by social security and community sharing. It considers these a certain task and an important element of development strategy. In the past years, the firm often provides free medical checks and medicines for policy-backed and poor families. Besides, DOMESCO frequently grants scholarships to disadvantaged students and funds study promotion foundations. Deputy General Director Le Van Nha Phuong said: "Sharing success with the community" has become an exclusive corporate culture of DOMESCO.”

 

Remarking on future development orientations, he said that knowing that young generations pursue health and intelligence while the elderly long for longevity, DOMESCO will deeply focus on these two generations by offering effective nutritional products and medicines for them.

 

While quickly developing domestic distribution networks, focusing on rural markets and expanding non-hospital channels, DOMESCO harmonise sales in rural areas and in cities, channels, and segments. The drug maker is ready to cooperate with local peers to distribute more products and options for customers.

 

According to development strategy for the 2013-2015 period and towards 2020, DOMESCO will become a sustainable pharmaceutical and functional food group capable of occupying a big domestic market share, enhancing the prestige in international markets, and boosting up exports. To achieve these objectives, DOMESCO advocates maintaining and developing Total Quality Management (TQM), integrating ISO and OHSAS standard sets, applying WHO-GMP standards, and progressing to GMP-PICS to supply high-quality products for customers. Besides, it invests in expanding and deepening research and development to create many new products, preparations by using new technologies and advanced equipment to pass technical barriers to international trade (TBT). It will also plan exportation. In late 2008, DOMESCO invested to build a high-tech pharmaceutical factory. Initially, the company had natural medicinal products like Dogarlic (garden and domeric), Domeric (domeric), and noni juice. Phuong stressed that "With this development strategy, DOMESCO always grasps every opportunity to cooperate in research, production, import and export of pharmaceutical products and functional foods.